• Support

      Ektron provides world-class customer support delivered by friendly and knowledgeable support engineers.  There are several ways to contact Support, each with different response times. See the tabbed areas below for more information.



      United States: 1-866-4-EKTRON x7002 (8am - 8pm EST) 
      Europe +44 1628 509 040 (9am – 5:30pm GMT)
      Australia +61 2 9248 7222 (9am - 6pm AUST)

      All calls are routed to a dispatcher responsible for compiling the case information (version information, symptoms, logs, etc.), verifying an active maintenance agreement, and providing a case number. Once this dispatch call is complete a Technical Support Engineer is assigned to the case and will return the call within two hours.

      Technical Support cases may also be initiated using Ektron's Support Web Form. The Technical Support Engineer assigned to a case initiated through the Support Web Form will respond to the customer within six (6) hours.

      Sending an email to support@ektron.com is useful in cases where you have a technical support issue that requires resolution but lacks the need for a quick response. The Technical Support Engineer assigned to the case will respond to the customer within 24 hours.

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  • 1.866.4.EKTRON (1.866.435.8766)